8x8 Integrates New AI Capabilities to Enhance Customer Experience and Productivity

8x8, the provider of integrated Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS), unveiled new artificial intelligence (AI) capabilities at its recent financial and industry analyst event. The new capabilities aim to enhance customer experience (CX) by leveraging several advanced technologies, including AI, machine learning and natural language understanding. 8x8 Intelligent Customer Assistant and 8x8 Supervisor Workspace for 8x8 Contact Center, in addition to a platform-wide integration with OpenAI LLC, provide conversational AI solutions that automate routine customer interactions, personalised recommendations and assist agents in resolving complex issues. The integration of AI into contact centers and CX platforms is a growing trend as improving CX is a key initiative for almost every business leader today as it’s now the top brand differentiator. Source